Refund policy

60-Day Money-Back Guarantee

We want you to love your Velvet Rain showerhead. If you are not satisfied for any reason, you can request a refund within 60 days of delivery.

How to request a return

Email us at customsoporteshop@gmail.com with your order number and the reason for your return. We will reply within 24-48 hours with the next steps. Please do not send items back without contacting us first, as we cannot process unauthorized returns.

Damaged, defective or wrong items

If your order arrives damaged, defective or incorrect, email us within 14 days of delivery with your order number and a photo. We will send you a free replacement or issue a full refund, at no cost to you.

Refunds

Once your return is received and inspected, we will email you to confirm whether your refund is approved. Approved refunds are issued to your original payment method within 5-10 business days, depending on your bank. For change-of-mind returns, return shipping costs are paid by the customer.

Filter cartridges

Used filter cartridges are consumables and cannot be returned unless they arrive defective.