Privacy policy

Last updated: November 14, 2026

Velvet Rain operates this store and website. This Privacy Policy explains how we collect, use and share your personal information when you visit our store, make a purchase or contact us.

Information we collect

  • Contact details: name, shipping and billing address, email and phone number.
  • Order information: products purchased, order history, returns and payment confirmation. Card details are processed directly by our payment providers and are never stored by us.
  • Device and usage information: IP address, browser, pages viewed and how you interact with our store, collected through cookies and similar technologies.
  • Communications: information you include when you contact our support team.

How we use your information

  • To process and ship your orders, handle returns and provide customer support.
  • To keep our store secure and prevent fraud.
  • To send you order updates and, if you opt in, marketing emails. You can unsubscribe at any time.
  • To show you relevant ads and improve our store.
  • To comply with legal obligations.

Sharing your information

We share information with service providers that help us run our business, such as Shopify (our e-commerce platform), payment processors, shipping carriers, and marketing and analytics partners. We do not sell your personal information for money.

Your rights

Depending on where you live, including California and other US states, you may have the right to access, correct or delete your personal information, and to opt out of targeted advertising. To make a request, email customsoporteshop@gmail.com. We will not discriminate against you for exercising your rights.

Data retention and security

We keep your information only as long as needed for the purposes above or as required by law, and we use reasonable measures to protect it.

Children

Our store is not directed to children under 13 and we do not knowingly collect their information.

Contact

Questions about this policy: customsoporteshop@gmail.com, Velvet Rain, Carrer de Pi i Margall, 08024 Barcelona, Spain.